Privacy Policy
Last updated: September 13, 2026
Kendal Kitchen respects the privacy of customers who use our website, ordering services, loyalty features and business messaging channels. This policy explains what information we process, why we use it, and the choices available to you.
Information we collect
- Contact information you provide, such as your name, phone number and email address.
- Order information, including items ordered, payment method, order status and relevant transaction records.
- Delivery information, including an address and/or GPS or map-pin coordinates you choose to provide so we can calculate a delivery route and fee and complete your delivery.
- When you communicate with us through WhatsApp, we may process your WhatsApp phone number, profile/display name, message content and message delivery/read status.
- Customer account, order-history and loyalty information, including points earned and redeemed.
- Basic technical and usage information needed to operate, secure and improve the platform.
How we use information
We use information to process and deliver orders, calculate delivery charges, provide customer support, communicate about orders, operate loyalty features, maintain business records, prevent misuse, troubleshoot the platform and improve our service.
WhatsApp and Meta services
If you contact us through WhatsApp, messages may be processed through the WhatsApp Business Platform and Meta's infrastructure so that we can receive, respond to and manage customer conversations. We use those communications for customer service, ordering and other business communications permitted by applicable WhatsApp rules.
Service providers
We may use service providers needed to operate the platform, such as hosting, mapping/routing, payment, messaging and technology providers. Information is shared only as reasonably necessary for those services or when required by law. We do not sell customer personal information.
Data retention
We retain customer and order information only for as long as reasonably necessary to provide our services, maintain business and accounting records, resolve disputes, and meet legal obligations.
Your choices and requests
You may contact us to ask about personal information associated with you, request a correction, or request deletion where applicable. Some information may need to be retained for legal, accounting, fraud-prevention or legitimate business-record purposes.
Security
We use reasonable administrative and technical measures intended to protect customer information. No internet or electronic storage system can be guaranteed to be completely secure.
Children
Our ordering service is not intended to knowingly collect personal information from children without appropriate authorization.
Changes to this policy
We may update this policy as our services or legal requirements change. The current version will be published on this page with its latest update date.